Last Updated: 09 June 2025

This privacy policy explains how we at giftcraft.ie use the personal data we collect from you when you use our website. We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), based on one or more of the following legal bases: contract performance, consent, legal obligations, and legitimate interests. By using and accessing our website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access our website.

1. What Data do we Collect?
We may collect the following type of personal data:
• Personal identification contact and billing information (Name, address, email address, phone number)
• Shipping information (Name, address, phone number), this can be a third-party gift recipient
• Content for personalised items (text, photos or other customisation submitted by you)
• Payment information (credit/debit card details are not stored by us and are passed on directly to our payment processors for immediate processing)

2. How do we Collect your Data?
You directly provide most of the data we collect. We collect data and process data when you:
• Register online or place an order for any of our products or services
• Complete a customer query, survey, review or provide feedback on any of our message boards or via email
• Provide us with personalised text, photos and media for a personalised item via email
• Contact us for customer support via email or the Contact Us page
• Subscribe to our newsletter
• Use or view our website via your browser’s cookies

3. How will we use your Data?
We use your data so that we can:
• Fulfil and manage your orders and payments
• Provide customer support and communicate with you
• Send you marketing materials
• Improve the user experience of our website
• Prevent fraud and ensure website security

We share necessary personal data with trusted third-party service providers to operate our business:
• An Post – for shipping and delivery
• Stripe and PayPal – to process payments securely
• Hostinger Webmail – for email communications and storage
• Gift recipients – If the gift recipient requests the identity of the sender, we will only share this information if the sender has given explicit permission

We do not sell or rent your data to third parties. Third-party providers have their own privacy policies, and we recommend reviewing them to understand how they handle your data.

4. How do we Store and Protect your Data?
We securely store your data on managed web hosting servers located in the European Economic Area (EEA). All communication is encrypted via SSL. This digital certificate authenticates the website’s identity and enables an encrypted connection. This encryption protects sensitive data transmitted between the user and the server, ensuring a secure online experience. SSL certificates are essential for websites that handle sensitive information like login credentials, credit card details, or personal data. We do not store credit/debit card information on our servers.

When you choose to register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us at our email: info@giftcraft.ie

We will retain your personal data only for as long as necessary, to fulfil our services, comply with legal obligations, resolve disputes, and enforce agreements. The retention period depends on various factors, including legal obligations, business needs, and the purpose for which the data is processed. For further information, visit: dataprotection.ie/en/faqs/responsibilities-data-controllers/how-long-should-personal-data-be-held-meet-obligations-imposed-gdpr.

5. Marketing
We would like to send you information about products, services, and promotions that we believe may interest you. We will only send marketing communications with your prior consent, and we will retain a record of your consent only for as long as necessary to fulfil this purpose. If you have opted in to receive marketing (e.g. by subscribing to our newsletter), we may send you emails about new products, special offers, and upcoming events. You can opt out of receiving marketing communications at any time by clicking the associated “unsubscribe” link in our emails or by contacting us at our email: info@giftcraft.ie

6. What are your Data Protection Rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
• The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@giftcraft.ie

7. What are Cookies?
When you first visit our website, you will be presented with a cookie banner asking you to Accept All, Reject All, or Customise the use of non-essential cookies (e.g. analytics, etc.). These cookies will not be set unless you give your explicit consent. You may update your cookie preferences at any time by changing your browser settings or by clicking the “Consent Preferences” icon at the bottom of the screen on any page. Essential cookies are always active and do not require consent.
For further information, see our Cookie Policy and visit allaboutcookies.org.

8. How do we use Cookies?
We use cookies in a range of ways to improve your experience on our website, including:
• Keeping you signed in
• Maintaining your shopping cart
• Analyse site performance and visitor behaviour
• Website security verification

9. What Types of Cookies do we use?
Our website uses several types of cookies. Non-essential cookies require your consent. Essential cookies do not require your consent, they are necessary to provide a service you have requested (e.g. placing an order):
• Necessary – Essential to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data
• Functionality – Help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features
• Analytics – Used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
• Performance – Used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors
• Advertisement – Used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns

10. How to Manage Cookies
You can set your browser to reject cookies or delete them at any time. The website allaboutcookies.org provides instructions on how to set your cookie consent preferences in your browser. When you first visit our site, you’ll be prompted to Accept All, Reject All or Customise the use of non-essential cookies. You may also update your cookie consent preferences at any time by clicking the “Consent Preferences” icon at the bottom of the screen on any page, detailed in our Cookie Policy. Please note that some features may not work properly without cookies.

11. Use of CAPTCHA
To protect our website from spam and abuse, we use Cloudflare Turnstile, a privacy-focused CAPTCHA service provided by Cloudflare, Inc. This tool helps verify that form submissions are made by real users without tracking personal data or relying on cookies. Turnstile analyzes minimal technical information (such as browser and device attributes) solely for security verification. No data is used for advertising or cross-site tracking. This processing is necessary for the legitimate interest of ensuring website security (Article 6(1)(f) GDPR). All data is processed in compliance with GDPR, and Cloudflare operates under appropriate data protection agreements, including Standard Contractual Clauses where required.

12. Privacy Policies of Other Websites
Our website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. We are not responsible for third party privacy practices.

13. Updates to this Policy
We keep this policy under regular review and may update this web page. We encourage you to review this policy periodically. Your continued use of our website after changes indicates your acceptance of the revised policy.

Contact Us
If you have any questions about this policy or would like to exercise one of your data protection rights, please contact us at our email: info@giftcraft.ie

Contact the Appropriate Authority
If you are not satisfied with our response or believe we are processing your personal data unlawfully, you may contact the Data Protection Commission at: www.dataprotection.ie